At Diabo Milk, we take pride in delivering fresh, natural, and high-quality dairy products to our customers. Since our products such as milk, ghee, paneer, and other milk-based items are perishable in nature, we generally do not accept returns once the order has been delivered. However, customer satisfaction is very important to us, and we are committed to addressing any genuine concerns.

If you receive a product that is damaged, spoiled, or not in the condition expected, you must notify us within 24 hours of delivery by providing details along with photographic or video evidence. Once we review your request, we may offer a replacement of the product or issue a refund, depending on the circumstances. Refunds, if approved, will be processed to your original payment method within a reasonable time frame.

Please note that refunds or replacements cannot be provided in cases where products have been mishandled, improperly stored after delivery, or if the issue arises due to factors beyond our control, such as incorrect delivery addresses provided by the customer.

Our delivery team strives to ensure that every order reaches you on time and in perfect condition. In case of unavoidable delays or delivery failures due to unforeseen reasons, we will communicate with you and take appropriate corrective action.

By placing an order on our website, you agree to this Refund & Return Policy. If you have any questions or need assistance regarding your order, please contact our customer support team at contact@diabomilk.com, and we will be happy to help.

At Diabo Milk, our goal is to ensure that every purchase you make with us is a satisfying and trustworthy experience.